Who you're buying from
ZecureRFP is operated by Zenexta, a sole proprietorship registered in India (Bangalore, Karnataka, India). Payments are processed by Dodo Payments, our Merchant of Record: Dodo Payments processes your payment and appears as the seller on your card statement.
Free first evaluation
Your first evaluation is free, so no payment is involved.
Single Evaluation ($29, one-time)
- You can get a full refund within 7 days of purchase if (a) the evaluation failed and no verdict was delivered, or (b) you haven't used the evaluation you bought.
- Once a verdict has been delivered, the purchase is non-refundable.
- Only an evaluation that delivers a verdict ever counts as used. Uploads we reject (wrong file type, too large, unreadable PDF), evaluations that end in an error, and documents where we can't find Section L or Section M never use your evaluation, so you can simply try again.
Monthly plan ($99/month)
- The monthly plan includes 10 evaluations per billing period, counting only evaluations that deliver a verdict. The allowance resets when your plan renews; unused evaluations don't carry over.
- Cancel anytime from your dashboard or the Pricing page. You keep access until the end of the billing period you've already paid for, and you won't be charged again. When that period ends, your account moves to the free plan.
- Single evaluations you bought separately stay on your account after cancellation and remain usable.
- A monthly charge is refundable if you ask within 7 days of that charge and no evaluations were run during that billing period.
How to request a refund
Email support@zenexta.com from the email address on your account, and include the order or receipt ID from your Dodo Payments receipt. Approved refunds go back to your original payment method through Dodo Payments, typically within 5–10 business days.
Contact
Refunds, cancellations and billing questions: support@zenexta.com. See also our Terms of Service.